Case Study

How Good Comfort Saved $30K/Month and Scaled Faster with Scalability

 

Company Overview

Good Comfort Care is a fast-growing home care company based in Toronto, Canada. Founded in 2023, the company set out to transform the home care experience by offering integrated, high-quality services under one roof—from Personal Support Workers and nursing services to wellness care, transportation, and home medical equipment.

Led by Marcel Zierfuss, Good Comfort has grown from a handful of employees to nearly 100 in under two years. With a client-centric mission and a strong operational backbone, the company is now helping families across Ontario navigate complex care needs more easily.

The Challenge
As the business began to scale quickly in 2023, financial operations became a bottleneck.

In September 2023, Marcel suddenly found himself responsible for managing payroll, invoicing, and financial workflows. The business needed urgent help, including:

  • Immediate payroll support and systems setup

  • Cleanup and structuring of financial processes

  • Ongoing support from a team that could scale with the business

"I was under immense stress. I didn’t know how I was going to make payroll. I needed a team that could come in and take over, fast."

The Solution
Within days of reaching out to Scalability (via a referral from a close friend), the Scalability team stepped in immediately to:

✅ Set up payroll systems under a tight deadline

✅ Take over all day-to-day financial operations, including bookkeeping and invoicing

✅ Transition Good Comfort to more efficient and cost-effective tools (e.g., Rotessa)

✅ Provide strategic insights to guide business growth

"[Scalability] literally consoled me on the phone. The team got everything up and running under huge pressure. It was a massive relief."

The Results
Since September 2023, Scalability has acted as Good Comfort’s full financial operations team. With ongoing support from Scalability, Marcel and his team have been able to:

✔ Eliminate $30,000/month in transaction fees by switching clients to pre-authorized debit via Rotessa

✔ Scale efficiently by leveraging Scalability’s extended team

✔ Reclaim time and focus to invest back into growth and client care

✔ Gain strategic insights on where to invest or divest as the business evolves

“When I found out how much we were paying in transaction fees, I almost fell out of my chair. Scalability saved us $30K/month by flagging hidden fees and moving us to a better solution.”

Final Thoughts
Good Comfort continues to expand with a strong care team, a mission-led founder, and a stable financial foundation.

"We say to our clients: we provide peace of mind through care. And at Scalability, you provide financial operations support and leadership that creates peace of mind."

Looking to scale your operations with confidence? Contact us to learn how we can support your growth.