Case Study

King Charters Saved 2 Hrs/Day and Scaled Smarter with Scalability

 

Company Overview

King Charters is a Toronto-based transportation company serving Ontario and Quebec with a fleet of over 20 buses. Originally launched as an airport taxi service, King transitioned into full-scale bus transportation, now handling larger group bookings across the region.

Led by longtime team member Robert Dziobon, the company has evolved from handling small-ticket fares to coordinating large-scale, multi-vehicle bookings—each involving dozens of daily transactions and operational complexities.

The Challenge
As King Charters scaled, the volume of financial transactions quickly became overwhelming. Each day, the team had to manage:

  • Fuel, cleaning, and maintenance costs across 20+ vehicles

  • Wi-Fi and other operational expenses

  • Revenue from 20+ bus bookings per day

This translated to roughly 50 financial transactions per day, which management had to manually reconcile.

“Our core business is transporting passengers. It’s not reconciling 50 transactions per day across two bank accounts.”

Without a dedicated finance team, management was splitting their time between dispatch, customer service, and bookkeeping.

“I was doing bookkeeping, dispatching, marketing, answering phones, handling problems, scheduling drivers... and that leaves no time for business planning.”

The Solution
King Charters partnered with Scalability to take bookkeeping off their plate. Key benefits include:

✅ A single point of contact with deep knowledge of King’s business

✅ Expertise in managing complex reconciliations across bank feeds

✅ No internal hiring or training needed

“For the past four years, we've worked with the same person. They know exactly what our transactions are about. We don’t have to figure it out or explain it to you.”

The Results
Since partnering with Scalability, King Charters has:

✔ Saved 2 hours per day in back-office tasks
✔ Freed up management to focus on operations and growth
✔ Built a finance system that can scale as the business expands
✔ No need to hire a dedicated in-house finance employee

“Scalability saved us time, reduced our stress, and helped us put more time into planning and focusing on our business.”

Final Thoughts
Scalability continues to serve as a trusted bookkeeping partner for King Charters, adapting with the business as it grows and evolves.

“[As we look to expand] Scalability will definitely be part of those plans.”

Looking to scale your operations with confidence? Contact us to learn how we can support your growth.