Case Study
Rempel Insurance De-Risks and Scales with a Trusted Financial Partner
Company Overview
Rempel Insurance Brokers is a 60-year-old independent insurance brokerage. Owned and operated by Janice and Shawn Graydon, the firm specializes in transportation and agribusiness insurance.
Unlike many brokerages, Rempel is 80% commercial-focused and 20% personal lines. Over the past six years, the company has grown rapidly, expanding from 12 team members to 30.
But with growth came new operational risks.
The Challenge
Shortly after leaving on a long-awaited family vacation, Janice experienced a defining leadership moment.
While away on a long-awaited family vacation - their first extended attempt at hybrid work - she received a call within 24 hours of arrival:
Their finance manager was leaving.
At the time, Rempel had grown quickly - but operationally, the business was vulnerable.
The finance function was deeply embedded within their insurance software system, making it far more complex than standard bookkeeping setups. Losing key financial personnel created significant risk.
“We had grown quite a bit but operationally we were very vulnerable.”
Janice knew two things:
They needed immediate support
They needed a partner who could learn and integrate into their unique system
The Solution
Janice connected with Scalability through a trusted referral. Even though Rempel’s systems were not standard, Scalability committed to learning the workflows and finding the right fit.
“Our situation was a little bit unique in the fact that we don’t use just a standard finance kind of software.”
“The financial component is deeply embedded into our insurance software system.”
Scalability adapted quickly:
“Scalability really stepped up and learned the system.”
It wasn’t about promises - it was about follow-through.
“It wasn’t necessarily something that somebody at Scalability said. It was their consistent commitment to making it work.”
Scalability stepped in to provide ongoing finance support, including:
✅ Accounts payable management
✅ Daily reconciliations within their insurance software
✅ Oversight of their in-house premium finance program
✅ Ongoing support for their internal finance manager
The Results
For Rempel, the biggest outcome was resilience and peace of mind.
The partnership reduced key-person risk and helped the business feel far less vulnerable:
“The amount of reduction in vulnerability and the amount of confidence that we were able to gain brought immense peace of mind.”
Janice described the value of having a trusted financial partner in the background:
“Having that flexibility and knowing for us that there is that background, somebody else keeping an eye on things, has been really helpful for us.”
Most importantly, it allowed leadership to focus on scaling the business.
“Not having to take up my focus and energy really allowed both Shawn and I to focus where our strengths are.”
With financial stress removed, Rempel was able to continue scaling confidently.
Final Thoughts
For Janice, the decision came down to trust, integrity, and protecting the people who depend on the company.
“In the last 6 years we’ve gone from 12 team members to 30, and that’s a huge responsibility.”
She believes business agility is essential:
“Being able to work with a company that has integrity like Scalability gives you that peace of mind and it makes you more agile as an organization.”
Looking to de-risk your finance function and scale with confidence? Contact us to learn how we can support your growth.